Refund and cancellation

At Skin Centives, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility:

To be eligible for a refund, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You must provide proof of purchase, such as your order number or receipt.

Refund Process:

Contact our Customer Support Team within 30 days of receiving your order to initiate the refund process.
Provide details about the product you wish to return and the reason for your dissatisfaction.
Our Customer Support Team will guide you through the return process and provide you with a return shipping label, if applicable.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping charges are non-refundable.

Refund Timeframe:

Refunds will be processed within [insert timeframe, e.g., 5-7 business days] of receiving the returned item.
Please allow additional time for your financial institution to process the refund and for it to reflect in your account.

Exchanges:

If you would like to exchange your item for a different product, please contact our Customer Support Team to discuss available options.

Note: Skin Centives reserves the right to refuse refunds or exchanges for items that do not meet the eligibility criteria outlined in this policy